Frequently Asked Questions

Before Arrival:

Check-in time is typically 2 PM, but may vary depending on room availability. Please contact us to confirm.

Yes, we can try to accommodate your request. Please let us know your preference when booking. Also specify if you require a disabled room.

Pets are allowed with prior approval. Please contact us for our pet policy.

Yes, we have secure parking available for our guests.

During Stay:

Our standard amenities include Wi-Fi, access to our fitness center, swimming pools of which one of them are heated, Sonar Room, Steam Room. Please check your booking details for specifics.

Yes, please contact our front desk or housekeeping team.

You’ll receive a key upon check-in.

We have an on-site al-a carte restaurant and bar also our Baobab Dining provides buffet meals (Breakfast, Lunch and Diner). We’re also happy to recommend local options.

Yes, we can store your luggage securely.

Services and Amenities:

Room service is available during specified hours. Please see our menu for details.
Yes, we have a fitness centre and can recommend a spa facility.

Yes, we have a VIP board room.

Yes, our concierge team is happy to assist with arrangements.

Payment and Billing:

We accept major credit cards, EFT payments and cash.

Yes, we’ll provide an invoice upon departure.

Please contact our front desk or accounting team.

Check-out and Departure:

Check-out time is typically 10 AM.
Late check-out may be available for an additional fee. Please contact us in advance.
Please return your key to the front desk.

Yes, we can store your luggage securely.